Reliable Flagging, Maple Ridge – Read this before calling them

October 9, 2008 at 5:12 pm 9 comments

Thinking of calling Reliable Flagging of Maple Ridge for your flagging and traffic control needs? Then please read this post first.

Back in July, I wrote about the weekly wrong numbers that we were receiving for Maple Ridge’s Reliable Flagging (see the post here). I wrote the post to seed the search engines with the right phone number. Well the calls stopped for a while, but they started up again a few weeks ago [I was bumped out of the top position for the keywords “reliable flagging” by an Industry Canada profile]. And then the calls started again. For the calls we’ve been answering, it works out to be 2 to 3 calls per week. From an SEO perspective, this shows the power of being in the top slot as opposed to being number 2.

And every time someone calls, we’ve been dutiful in trying to help out and pass their actual phone number along (it is now written on a permanent sticky-note next to the phone and I have it memorized 604.466.3524… 604.466.3524 …604.466.3524 … 604.466.FLAG). And every time we get a phone call, we ask the caller to “say hi from John” when you call the right number.

But not any more. No way. No how.

Here’s why. I had another phone call today from someone looking for flagging services. I told him the correct number without a beat, and he mentioned that I must get a lot of phone calls for them as this is the number that I got from the Internet. I said “I did”, and “please say hi to Jane for me.” After hanging up, I did a quick search on Google revealed that we are no longer ranked number 1 for reliable flagging. Hmmm… I pondered. Let me call Jane directly again as last time when I tried to find a solution, she wanted to know why I didn’t call her and let her know about the problem.

The response that I got from her today was appalling in my opinion. She is saying that she only gets business from the Yellow Pages and never from the Internet [hands up if you simply recycle your Yellow Pages when it arrives on your doorstep]. And she certainly has never had anyone say that they got her phone number from me. She kept on insisting that it is an issue between me and Telus if we are getting those phone calls [think about that one for a while].

Then I tried to interject the berating and threats that she is “going to sue my ass off” with a creative solution. I offered to get her a website built through some of the contractors that I use overseas at cost … as in I am not going to be making money… and for a basic brochureware site, you are talking $100-$200 max. But at least as a website owner she could control her own name and her own business. But I forgot… she doesn’t get any business from the Internet.

I cannot comment on her business skills, customer service abilities, professional  demeanor, traffic control skills, or anything else in that regard. I do hope that for whichever customers do choose Reliable Flagging over other great businesses offering flagging services, your experience in dealing with Jane has been better than mine (please post a comment below if you agree or disagree). I hate to admit it, but I actually hung up on her. I never hang up on anyone. I am even polite to telemarketers.

So for the last time, Reliable Flagging’s phone number is 604.466.3524. And this time, when you speak to Jane, please say “Hi from John”. And do tell her that you got her number from my blog and the Internet.

Oh… and for those looking for flagging services in Maple Ridge or the Vancouver area, these websites look interesting:

Ansan Traffic Control

Valley Traffic Systems

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Entry filed under: Ramblings. Tags: , , , , .

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9 Comments Add your own

  • 1. noname  |  February 10, 2009 at 6:27 pm

    I would just like to say that Jane Baker runs her business the same way she talked with u and I would not recomend that anyone does business with this phyco.I have worked for her in the past she treats her staff and everyone around her like crap.She still owes my girlfriend and I money that we have been trying to collect for a few years(witch I would say is a lost cause)She has lost so many contracts because she is a crazy B***H, I am sorry that you have had to deal with her and good luck!!

    Reply
    • 2. Mary Ann  |  September 27, 2009 at 3:37 pm

      Dear no name,
      I hope there are people running their uneducated mouths about you somewhere on the internet to.
      Cheers

      Reply
      • 3. lyotier  |  September 27, 2009 at 5:27 pm

        Mary Ann,

        I can’t comment on “noname’s” mouth or his level of education. But I do have to think that someone who takes time out of their schedule to comment on a blog says something interesting unto itself.

        BTW… For those scoring at home with the thoughts that no business comes from the Internet… I just checked my search logs and since this post, I have had 167 unique visitors from the search phrases: “reliable flagging”, “reliable flagging services”, and “reliable flagging maple ridge”.

  • 4. Danielle  |  October 26, 2009 at 2:17 pm

    I have to agree with no name as I have also had the underpriviledge of working for that B***h and have to say she does treat her staff with very little respect….. and I have had to take her to the labor board for money she tried to rip me off of….

    Reply
  • 5. Jane Baker is a LUNATIC!!  |  November 26, 2009 at 12:47 am

    I too unfortunately had the opportunity to work for this woman. She is definitely a nut job, with many loose screws up there. Contractors and fellow flaggers have no problem expressing the only reason they use this company is because of her CHEAP rates!! Ask Anyone but $25/hour for a flagger and equipment is pretty darn cheap for the industry! And she pays her employees between $12-$14 and spends her share at the casino!! She’s a real winner!!!!

    Reply
  • 6. slave  |  July 19, 2010 at 3:46 am

    Shame Shame on any company that uses this company…..
    This company works on the fact people need cash so they can walk over top of it workers and give no rights. They treat their workers like it was 1600 ‘s not the 2000’s. Fast Foods pay more then this company . Think Flagging is a trade no everyone can do it.

    Reply
  • 7. Previous "Reliable Flagging" Employee  |  December 5, 2010 at 11:58 pm

    I just want to agree with anyone who has had a bad experience with Jane and this company.
    Two days after my completion of my flagging course, I recieved a call from “Reliable Flagging”. Excited about being called so quickly and determined for work, I jumped at the opportunity. For my first shift, I was positioned alone, (not so great for someone on their FIRST day).. And my second day I was positioned on a busy corner, downtown Vancouver (no so great for someone on their SECOND day!). Luckily this time I was working with someone else who coached me through handleing traffic..
    As far as the second week went, I recieved NO calls from her, and when I called my calls were forewarded, or ignored. I recieved no calls or information about work that whole week!!
    When the third week rolled around, I was deserate for work..I was sent out to a local job where I again was positioned alone..
    During the “week of no calls” I had gone out and applied for a part-time job, so when Jane started calling me again, I was busy with other, more permanent hours, and lots of shifts..
    So then Jane started ‘blocking’ her number, or calling from different numbers- where they would show up as “unavailable” “blocked” or “unknown” on my phone. Not wanting to answer these calls from ‘unknown people’ I proceeded to ignore them.. Once I came to the conclusion it WAS her..I checked my voicemail, only to hear MANY (Im going to say at least 15 over three or four days) VERY unprofessional and rude voicemails.. Nothing a boss should be leaving on an employees voicemail.
    Needless to say, I’m still waiting on my last paycheck.. and have moved on from this horrible first flagging expreiance.
    Cudos to everyone else that had had enough of her s**t.

    Reply
  • 8. cheryl  |  January 26, 2011 at 3:51 pm

    I worked for jane & had no hassels she was very good us we worked hard long hours but we were paid if u don’t like the person who u work for quit then u are happy

    Reply
  • 9. John  |  January 26, 2011 at 4:16 pm

    Thanks Cheryl… I was going to close this board off from additional comments (the last thing that I want/wanted was for this to become a Google Bomb). I will close comments on this post and your word be the final one.

    Reply

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