Posts filed under ‘domain names’

Pizza.com, Internet Pizza Ordering and Successful Online Marketing

It seems that every business case study or example seems to use a pizzeria as their reference company. Perhaps it is just because the old fashioned pizza restaurant is ubiquitous. Maybe it is because we all like pizza? But the reality was that it always appeared to be a “simple” business model that everyone could understand.

  1. A client phones in his or her order
  2. The pizzeria makes the pizza
  3. The pizzeria delivers the product to the client
  4. The client enjoys said product (and hopefully becomes a repeat customer)

Behind the scenes you have the sourcing of the ingredients, negotiating property leases, the marketing, etc. But the business that many people grew up with is not the business that exists today. You only have to look at the recent news that Papa John’s surpasses $1 billion in online pizza sales to realize that a significant shift is occurring in marketing and delivery [in the story, they indicate that 20% of their sales comes from online orders or from SMS text message ordering].

This story comes on the heels of another story of a few weeks ago that Pizza.com sold for $2.6 million as reported by the Washington Post [though there are some within the domain community, like Andrew over at DomainNameWire, that appear to be questioning the legitimacy of the Pizza.com sale on Sedo].

When I was at the CFA conference last week, I met up with several brand franchise owners in this space, including some of the crew over from New Orleans Pizza [I hope you expand further into BC, people say your pizza is delicious]. Another owner from a different chain joked in a session when it was mentioned that people were selling goods through Second Life, “Ya… but can you get them to buy pizza?” I said, not only would it be easy to set up a virtual pizza shop, whereby you could sell virtual pizza, you could probably tie such a store into your order center without too much complexity and allow the gamer who is sitting at his computer to order a virtual and real pizza at the same time.

[Note on the above: any franchisor who wants to pursue this, drop me a line and we’ll work out the details].

All of the above being said, I believe that the pizzeria is a good business to take advantage of the advances in local-based, paid search advertising. After all, who here reading this hasn’t looked in the Yellow Pages for “Pizza”? But for millions of people (ourselves included), we no longer have that book in the house. And as a result, when hungry, I will go online and search for “Pizza in Maple Ridge” (the results for which shows no paid search advertisers presently).

Perhaps I’ll give a call to the folks over at New Orleans Pizza to see if that can be changed (or at least get them closer to opening a franchise over here, so that they might show up if I searched).

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May 12, 2008 at 2:58 pm 1 comment

Choosing a domain name for a startup

While working at Reinvent and for the domain genius that is Kevin Ham, I gained a lot of appreciation for the concept of a domain name. Prior to Reinvent, I viewed a domain name as a necessary, albeit very important branding tool. I wasn’t aware of the concept of direct navigation, whereby a significant percentage of the population believes that if they type in a generic concept and put a .com at the end, chances are whatever is at the other end is related to the concept. This, and the fact that a surprising percentage of the population thinks that the search box and the browser URL is one and the same…and the fact that the keywords within the domain name are thought to influence search engines

As I delved deeper into the world of domain names, the importance of securing a domain name for any startup became much clearer. Much like when a person looks in the yellow pages for a specific term, chances are they have that expressed consumer intent for that particular product or service (i.e., if a person is looking for a plumber in the phone book, they probably need one and it is not just a weird fascination with words that start with the letter “P”… It is also unlikely that as they approach the listing and pass by the section on “Pizza” that they may decide “while I am waiting for my plumber, how about I order some pizza”. It is possible, but you shouldn’t blow your marketing dollars and count on it).

A domain name is the same thing. VancouverPlumber.com should help a person find a plumber in Vancouver. And the person who types this domain in has a pretty clear need for what is on the other end. The same holds true for advertising on Google or Yahoo! as a person who searches for “Vancouver Plumber” and then sees paid search advertising in the top and side panels has expressed a defined need for the service. You might even say that the first level of lead qualification was already done… though getting the person to act once they get to your site is another story (and another opportunity for those of us who provide consulting services).

If you are considering a startup, or are in the early stages of a business, really think about what your product or service offering is going to be and then try and secure the domain that best matches it. Yes, you may have to buy the domain at a premium via an aftermarket or via a broker, but in the long run, it will help your branding and search ranking (as detailed here by Aaron Wall).

Owen Frager, over at The Frager Factor has a good post today called “Life After Domains… continued“. In the post he provides “a litmus test to evaluate names BEFORE purchase to ensure that you are making more informed and prudent decisions.” In this post, he also quotes Frank Schilling’s comment that, “A good domain name reduces your lifetime marketing costs and increases marketing opportunities. Mark Twain said: “History doesn’t repeat but it rhymes” .. The past may not be a true indication of the future, but domain names ‘are the Internet’. You need a domain for email, in fact the only constant since the dawn of the commercial internet in 1993 (Netscape 1) has been the domain name. If you feel comfortable investing in anything related to the Internet it should be a generic domain name.”

Here are half of Owen’s14 questions he wants you to ask when considering a domain purchase:

==> Is your name is dictionary word that is easy to spell, pronounce and describes what it is and what it does.

==>Can you take this domain and put it on eBay and close a $50-100 sale within a day?

==> Is it a dotCOM extension. If you are in the US and unless you are a gizillionaire in dotCOM name already, or are buying another extension to protect your brand or surname, if you don’t own a dotCOm please look in the mirror and repeat “I am a fool and I’ve erred. Repeat again, “I am a fool and I’ve erred.”

==> Does this name in its exact wording describe matching words that can be found in your local paper’s classified ads for something being offered or desired (jobs, autos, 1967 corvette parts)?

==> Are their advertisers on Google paying money for this word or word combination on the results pages (and do you know whom they are and how much they are paying)? Can a parking page monetize this domain with those SAME advertisers?

==> Have you done a business plan? Do you understand the size of the industry this word represents, its role in it? Who its biggest players (prospects) are? What is the total value of advertising for the industry? The average cost to acquire a new customers? The vale of an average order? Referral? Lifetime customer value? Annual 800# costs?

==> What call to action media exists now using a derivative of these words (bus, billboards, direct response, radio, TV, packaging, infomercial)? What is the cost of a a motivated prospect lost due to inability to recall their call to action?

==> Have you secured rights to this name by filing for a business license, having it appear in the phone book, making a corporate website explaining your intentions with an about us page that clearly identifies yourself, claims and credentials for being in this business with full and open access for contact? For example, if it’s a medical domain “addictiontreatments.com” are you either an addict or doctor? What is your claim to this domain?

Something that I have been doing since I left Reinvent is to acquire domain names every time I come up with a business concept that I am interested in pursuing. A few of these are listed below. While I am open to pursuing names within the secondary markets, all of the names below were registered anew in the past month:

  • ClickforChat.com [I want to turn this into an outsourced livechat management service]
  • KitsilanoRealty.com [Realtors are willing to pay for lead generation services. Kitsilano is one of the most expensive and high turnover regions of Vancouver]
  • LaunchExperts.com [This will be a portal to connect early-stage startup consultants & experts engaged in launching small businesses with the businesses that they wish to help. This site will also provide services to the consultants themselves to help launch, market, and systemetize their business processes]
  • NaramataHomes.com, NaramataCondos.com, GolfNaramata.com, NaramataEstates.com [OK… These are speculative. Naramata is a region in BC’s Okanagan Valley. Consider it our “Sonoma” to Napa Valley. A large number of developments seem to be planned for the region, and I envision working with a developer or realtor to develop and promote these properties through an integrated web strategy]

So I guess my short post should have been, make sure you get a good domain for your business. And while entire businesses can be built around nonsense phrases or trendy concepts [or should I say Konceptz!], you might as well start with a leg up on your competition and make your marketing easier.

April 24, 2008 at 10:52 am Leave a comment

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